Last Updated: August 28, 2026
At Caratos Venezuelan Restaurant (“Caratos,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the information you provide when you visit or interact with our website.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared with service providers, and the choices you may have regarding your personal information.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
This website is operated by Caratos Venezuelan Restaurant.
Website: caratosvenezuelanrestaurant.com
Address: 462 W Lake St, Roselle, IL 60172
Phone: (847) 610-5390
If you have questions about this Privacy Policy or our privacy practices, please contact us using the information above.
2. Information We Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you visit our website.
Information we may collect includes:
- Name
- Email address
- Phone number
- Information submitted through contact forms
- Information provided when placing an online food order
- Pickup or delivery information
- Order information
- Information provided when contacting us about catering or other services
- Communications you send to us
- IP address
- Browser type and version
- Device information
- Operating system
- General geographic or approximate location information
- Website pages visited
- Website interactions and usage information
- Information collected through cookies, pixels, tags, and similar technologies
We do not intentionally request sensitive personal information through our general website contact forms.
3. How We Use Your Information
We may use information collected through our website for purposes including:
- Responding to questions and inquiries
- Communicating with customers
- Processing online food orders
- Providing pickup and delivery services
- Responding to catering inquiries
- Providing information about our restaurant and services
- Communicating regarding orders or requests
- Improving our website and customer experience
- Understanding how visitors use our website
- Measuring website traffic and performance
- Measuring the effectiveness of our advertising and marketing
- Providing relevant advertising
- Preventing spam, fraud, and abuse
- Maintaining website security
- Troubleshooting technical issues
- Complying with applicable legal obligations
We use personal information only for legitimate business purposes and purposes reasonably related to your interaction with CARATOS.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide essential functionality, improve website performance, understand website traffic, and measure advertising effectiveness.
Some cookies are placed directly by CARATOS, while others may be placed by third-party services used on our website.
These technologies may include:
- Necessary cookies
- Functional cookies
- Analytics cookies
- Advertising cookies
- Tracking pixels
- Tags and similar technologies
Cookie Consent
When you first visit our website, you may be presented with a cookie-consent banner that allows you to accept or reject optional cookies or manage your cookie preferences.
Necessary cookies may be used because they are required for the website to operate properly. Optional analytics and advertising technologies may be subject to your selections through our cookie-consent system.
You may change your cookie preferences through the cookie settings available on our website. You may also manage cookies through your internet browser.
Disabling certain cookies may affect the functionality of portions of the website.
5. Elementor and Website Technology
Our website is built and operated using WordPress and Elementor.
Elementor is used to create and manage portions of the website and may involve cookies or other technologies necessary for website functionality, security, performance, or other website operations.
Information collected through website technologies may include technical information such as browser type, device information, IP address, and website interaction information.
Third-party services integrated into our website may separately collect information according to their own privacy policies.
6. Google Analytics
We use Google Analytics to help us understand how visitors interact with our website and to improve our website, services, and marketing.
Google Analytics may collect information such as:
- Pages visited
- Website interactions
- Approximate geographic location
- Browser information
- Device information
- Operating system
- Referral information
- Session information
- Cookie-based identifiers
- Other technical or usage information
Google Analytics uses cookies and similar technologies to distinguish users and understand website activity.
We use this information primarily for statistical and analytical purposes.
We do not intentionally provide Google Analytics with information such as your name or email address for the purpose of directly identifying you, unless a specific integration is configured to do so.
7. Meta / Facebook Pixel
Our website may use the Meta Pixel and related Meta technologies.
The Meta Pixel helps us understand how visitors interact with our website and measure the effectiveness of our advertising campaigns.
Depending on your settings and interactions with our website, Meta technologies may collect information such as:
- Pages visited
- Actions taken on the website
- Device information
- Browser information
- IP address
- Referral information
- Advertising identifiers
- Other technical or interaction information
We may use this information to:
- Measure advertising performance
- Understand website activity
- Create or improve advertising audiences
- Evaluate marketing campaigns
- Deliver or measure relevant advertising
Where required, applicable Meta tracking technologies may be controlled through our cookie-consent system.
8. Google Maps
Our website may use Google Maps to display our restaurant location and help visitors obtain directions.
When you interact with Google Maps, Google may collect information about your interaction with the map, your device, and other technical information.
Google may also use cookies or similar technologies in connection with Google Maps.
The collection and use of information by Google is governed by Google’s applicable privacy policies and terms.
9. Online Ordering — FOX Ordering
CARATOS uses FOX Ordering to provide online ordering services through our website.
When you place an online order, FOX Ordering may collect information necessary to process and fulfill your order.
This information may include:
- Name
- Phone number
- Email address
- Order details
- Order history
- Pickup information
- Delivery information
- Payment or transaction information
- Information necessary to communicate with you regarding your order
Payment information may be processed through third-party payment processors integrated with FOX Ordering.
CARATOS does not intentionally store complete payment card information on our website.
For delivery orders, FOX Ordering may use third-party delivery providers to facilitate delivery.
Information submitted through FOX Ordering may be subject to FOX Ordering’s own privacy practices and policies.
10. Google reCAPTCHA
Our website may use Google reCAPTCHA to help protect contact forms and other website features from spam, fraud, and automated abuse.
reCAPTCHA may collect information about your device, browser, IP address, and interactions with the website for purposes of determining whether activity is legitimate.
Google may process this information according to its applicable privacy policies and terms.
reCAPTCHA may use cookies and similar technologies.
11. Instagram and Social Media
Our website may include links to or embedded content from Instagram and other social media platforms.
For example, our website may display Instagram posts, photographs, videos, or other social media content.
When you interact with embedded social media content or click on a social media link, the applicable social media provider may collect information about your visit or interaction.
Social media platforms operate independently from CARATOS and have their own privacy policies and terms.
12. Contact Forms
If you submit a contact form through our website, we may collect the information you voluntarily provide.
This may include:
- Name
- Email address
- Phone number
- Message or inquiry
- Other information you choose to provide
We use this information to respond to your inquiry and provide the information or assistance you requested.
Please do not submit sensitive personal information through a general contact form.
13. Information Sharing
We may share information with third-party service providers when reasonably necessary to operate our website, communicate with customers, process orders, analyze website activity, provide security, or operate our business.
These providers may include:
- Website hosting providers
- WordPress and Elementor-related services
- Google services, including Google Analytics and Google Maps
- Meta/Facebook
- FOX Ordering
- Payment processors
- Delivery providers
- Google reCAPTCHA
- Email and communication providers
- Website security providers
- Analytics and advertising providers
We may also disclose information when we believe disclosure is reasonably necessary to:
- Comply with applicable law
- Respond to legal process or government requests
- Protect our rights or property
- Protect the safety of our customers, employees, or others
- Investigate fraud, abuse, or security issues
- Enforce our terms and policies
We do not sell your personal information for money.
14. Payment Information
When you place an online order, payment information may be processed by third-party payment processors used by FOX Ordering or other applicable service providers.
CARATOS does not intentionally store complete payment card numbers or security codes on our website.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
15. Data Security
We take reasonable measures designed to protect personal information from unauthorized access, alteration, disclosure, or misuse.
However, no website, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure.
You should exercise caution when submitting personal information online.
16. How Long We Retain Information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for purposes such as:
- Fulfilling orders
- Responding to inquiries
- Maintaining appropriate business records
- Resolving disputes
- Preventing fraud
- Complying with legal obligations
- Protecting our legitimate business interests
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Third-party service providers may retain information according to their own policies.
17. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- Requesting information about personal information we maintain about you
- Requesting correction of inaccurate information
- Requesting deletion of certain personal information
- Asking questions about how your information is collected or used
- Opting out of certain marketing communications
- Managing certain cookie preferences
- Exercising other privacy rights provided by applicable law
To submit a privacy-related request, please contact us using the contact information below.
We may need to verify your identity before fulfilling certain requests.
18. Marketing Communications
If you voluntarily provide your contact information and choose to receive promotional communications from CARATOS, we may use your information to send you information about:
- Restaurant specials
- Promotions
- Events
- Menu updates
- Catering
- New offerings
- Other CARATOS news
You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us directly.
19. Children’s Privacy
Our website is intended for a general audience.
We do not knowingly collect personal information from children under the age of 13 through our website.
If you believe that a child has provided personal information to us through our website, please contact us so that we can take appropriate steps.
20. Third-Party Websites
Our website may contain links to websites and services operated by third parties.
These may include:
- FOX Ordering
- Payment providers
- Delivery providers
- Google services
- Other social media platforms
CARATOS does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any third-party service before providing personal information.
21. International Visitors
Our website and business are located in the United States.
If you access our website from outside the United States, information you provide may be processed and stored in the United States or by service providers operating in other countries.
By using our website, you understand that your information may be processed in jurisdictions that may have different privacy laws than the country where you live.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to periodically review this page for the most current information.
23. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Caratos Venezuelan Restaurant
462 W Lake St
Roselle, IL 60172
Phone: (847) 610-5390