Last Updated: August 28, 2026
Welcome to the website of Carato’s Venezuelan Restaurant (“Carato’s,” “we,” “us,” or “our”).
These Terms & Conditions (“Terms”) govern your use of the Carato’s website and any services made available through the website.
By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use the website.
1. About Carato’s
Carato’s Venezuelan Restaurant is a Venezuelan restaurant located at:
462 W Lake St
Roselle, IL 60172
Phone: (847) 610-5390
Our website provides information about Carato’s, including our menu, food and beverages, restaurant location, hours, promotions, events, and other services.
The website also provides access to online ordering through a third-party ordering provider.
2. Use of Our Website
You may use the Carato’s website for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the operation, security, or functionality of the website.
- Introduce viruses, malware, or other harmful code.
- Use automated systems to improperly access or collect information from the website.
- Misrepresent your identity or information.
- Copy, reproduce, or use our content for unauthorized commercial purposes.
- Use the website in a manner that could damage Carato’s, its customers, employees, or service providers.
We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.
3. Website Information
We make reasonable efforts to keep the information on our website accurate and current.
However, information may occasionally change, including:
- Menu items
- Prices
- Ingredients
- Product availability
- Restaurant hours
- Promotions
- Special offers
- Photographs
- Food descriptions
Carato’s reserves the right to change, modify, or discontinue menu items, prices, products, services, or promotions at any time without prior notice.
Information displayed on the website may not always reflect real-time availability.
For the most current information, please contact Carato’s directly.
4. Menu Items and Food Information
Our website may contain descriptions, photographs, ingredients, prices, and other information about food and beverages offered by Carato’s.
Food photographs are intended for illustrative purposes. The appearance, portion, presentation, or availability of an item may differ from photographs displayed on the website.
Ingredients and preparation methods may change.
Food Allergies
If you have a food allergy, intolerance, dietary restriction, or other food-related concern, please speak with a Carato’s employee before placing an order.
Although we make reasonable efforts to accommodate dietary requests, our kitchen handles a variety of ingredients and allergens. Therefore, we cannot guarantee that any food item is completely free from allergens or cross-contact.
Customers are responsible for informing Carato’s of any applicable allergies or dietary concerns before ordering.
5. Online Ordering
Carato’s provides online ordering through FOX Ordering.
When you select the online ordering option on our website, you may be directed to or interact with FOX Ordering’s ordering system.
By placing an online order, you agree to provide accurate and complete information necessary to process and fulfill your order.
This may include:
- Name
- Phone number
- Email address
- Pickup or delivery information
- Order details
- Payment information
Your use of the online ordering service may also be subject to FOX Ordering’s own terms and policies.
6. Order Acceptance
Submitting an online order does not necessarily guarantee that the order has been accepted by Carato’s.
Carato’s may decline, cancel, or modify an order when reasonably necessary, including due to:
- Item availability
- Incorrect pricing
- Technical problems
- Payment issues
- Restaurant capacity
- Unforeseen circumstances
- Suspected fraud or unauthorized activity
If we are unable to fulfill an order for which payment has already been processed, the applicable payment provider or ordering platform may process a refund according to its applicable procedures.
7. Pickup Orders
For pickup orders, customers are responsible for providing accurate information and arriving at the designated pickup location within a reasonable timeframe.
Pickup times provided through the online ordering system are estimates and are not guaranteed.
Preparation times may vary depending on:
- Order volume
- Restaurant activity
- Special requests
- Ingredient availability
- Unforeseen circumstances
Carato’s will make reasonable efforts to prepare orders within the estimated timeframe.
8. Delivery Orders
If delivery is available for your order, delivery may be provided by Carato’s or a third-party delivery provider.
Delivery times are estimates and are not guaranteed.
Delivery may be affected by:
- Traffic
- Weather
- Restaurant volume
- Driver availability
- Incorrect or incomplete delivery information
- Road conditions
- Other circumstances outside our reasonable control
Customers are responsible for providing accurate delivery information and being available to receive their order when applicable.
9. Payments
Online payments may be processed through third-party payment processors used by FOX Ordering or other applicable service providers.
Carato’s does not intentionally store complete payment card information on its website.
By placing an online order, you authorize the applicable payment provider to process the charges associated with your order.
If a payment cannot be successfully processed, the order may not be completed.
10. Order Changes, Cancellations, and Refunds
Once an order has been submitted and accepted, changes or cancellations may not always be possible, particularly after food preparation has begun.
If you need to change or cancel an order, please contact Carato’s as soon as possible.
Refunds, credits, or other adjustments may be provided when appropriate based on the circumstances of the order.
Orders placed through FOX Ordering may also be subject to additional terms and policies established by FOX Ordering.
11. Promotions and Special Offers
From time to time, Carato’s may offer promotions, discounts, specials, or other offers through our website, social media, email, or other channels.
Unless otherwise stated:
- Promotions may have additional terms.
- Offers may have expiration dates.
- Offers may not be combined with other promotions.
- Offers may be subject to availability.
- Certain menu items or products may be excluded.
- Carato’s reserves the right to modify or discontinue an offer.
Specific terms displayed with an individual promotion will control if they differ from these general Terms.
12. Gift Cards and Other Purchases
If Carato’s offers gift cards, merchandise, or other products for purchase through the website, additional terms may apply.
Any applicable terms will be provided at the time of purchase.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party services, including:
- FOX Ordering
- Google Maps
- Google services
- Other social media platforms
- Payment processors
- Delivery providers
- Other third-party services
These services are operated independently from Carato’s.
Carato’s does not control and is not responsible for the content, availability, security, policies, or practices of third-party websites or services.
Your use of a third-party service may be governed by that provider’s own terms and privacy policy.
14. Google Maps
Our website may use Google Maps to display the location of Carato’s and help visitors obtain directions.
Google Maps is provided by Google and may be subject to Google’s own terms and policies.
Carato’s is not responsible for inaccuracies in third-party mapping information, including:
- Directions
- Addresses
- Traffic information
- Estimated travel times
- Road closures
- Other information provided through mapping services
15. Intellectual Property
Unless otherwise stated, the content on the Carato’s website is owned by or licensed to Carato’s.
This may include:
- Carato’s name
- Carato’s logo
- Branding
- Photographs
- Graphics
- Text
- Menu descriptions
- Website design
- Promotional materials
- Original artwork
- Other website content
The Carato’s name, logo, branding, photographs, and other proprietary materials may not be copied, reproduced, modified, distributed, or used commercially without prior written permission from Carato’s.
You may view and use website content for personal, non-commercial purposes.
16. User-Submitted Content
If Carato’s allows visitors to submit reviews, comments, photographs, messages, or other content through the website or related platforms, you are responsible for the content you submit.
You represent that:
- You have the right to submit the content.
- The content does not violate another person’s rights.
- The content is not unlawful, threatening, abusive, or fraudulent.
- The content does not contain malicious software.
- The content does not infringe intellectual property rights.
Carato’s reserves the right to remove content that violates these Terms or that we reasonably determine to be inappropriate.
17. Social Media and Photographs
Carato’s may display photographs, videos, or other content from our restaurant, menu, events, social media accounts, or other sources.
Photographs may include food, restaurant spaces, employees, customers, events, or other activities.
Images are intended for general promotional and informational purposes. The appearance of food, restaurant spaces, or menu items may change over time.
Social media content embedded on our website may be provided directly by third-party platforms and may be subject to those platforms’ own policies.
18. Website Availability
We make reasonable efforts to keep the Carato’s website available and functioning properly.
However, we do not guarantee that the website will always be:
- Available
- Error-free
- Secure
- Free from interruptions
- Free from viruses or other harmful components
The website may occasionally be unavailable because of maintenance, updates, technical problems, or circumstances beyond our reasonable control.
19. Disclaimer
The Carato’s website and its content are provided for general informational and business purposes.
To the extent permitted by applicable law, Carato’s does not guarantee the completeness, accuracy, reliability, or availability of all website content.
Information displayed on the website should not be interpreted as a guarantee of:
- Menu availability
- Pricing
- Preparation time
- Pickup time
- Delivery time
- Product availability
- Restaurant hours
- Promotions
- Other restaurant services
20. Limitation of Liability
To the extent permitted by applicable law, Carato’s and its owners, employees, agents, representatives, and service providers will not be responsible for indirect, incidental, consequential, or other damages arising from your use of or inability to use the website.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
21. Indemnification
To the extent permitted by applicable law, you agree to be responsible for claims, losses, damages, liabilities, and expenses arising from your misuse of the website, violation of these Terms, or violation of another person’s rights.
22. Privacy
Your use of the Carato’s website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, and share information through the website.
Privacy Policy:
[Link to Privacy Policy]
23. Cookies
Our website uses cookies and similar technologies.
Our use of cookies is described in our Cookie Settings and Privacy Policy.
You may manage applicable cookie preferences through the cookie settings available on our website.
Cookie Settings:
[Link to Cookie Settings / Cookie Preferences]
24. Changes to These Terms
Carato’s may update or modify these Terms from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of the website after updated Terms are posted constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.
25. Governing Law
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles.
Any dispute relating to these Terms or your use of the website will be subject to the applicable courts located in or serving Illinois, unless otherwise required by applicable law.
26. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
27. Entire Agreement
These Terms, together with our Privacy Policy and Cookie Settings, constitute the general terms governing your use of the Carato’s website.
Additional terms may apply to specific products, purchases, promotions, or third-party services.
28. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Carato’s Venezuelan Restaurant
462 W Lake St
Roselle, IL 60172
Phone: (847) 610-5390